Return & Refund Policy

Last updated: August 20, 2026

At Cher Pup (CHERRY PUPPY), every accessory is thoughtfully handmade with care. We hope you and your companion love your purchase. If something is not quite right, please review our return policy below.

30-Day Returns

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must:

• Be unworn, unused and unwashed

• Be free from pet hair, stains, odors or other signs of use

• Include all original tags and accessories

• Be returned in its original packaging

• Be accompanied by a receipt or other proof of purchase

Trying an item on your pet briefly to check the fit is acceptable, provided the item remains clean, undamaged and in resalable condition.

Cher Pup reserves the right to refuse a return or reduce the refund when an item shows signs of use, washing, damage, alteration or improper handling, to the extent permitted by applicable law.

Starting a Return

To request a return, please email us at a3260609669@gmail.com and include:

• Your full name

• Order number

• The item you would like to return

• The reason for the return

• Photographs, if the item is damaged, defective or incorrect

If your return is accepted, we will provide the return address and instructions for sending your package.

Approved returns must be sent to:

Please do not send an item back without contacting us first. Returns sent without prior authorization, or sent to an address other than the confirmed return address, may not be accepted.

Return Shipping

For change-of-mind returns, including ordering the wrong size or color, customers are responsible for return shipping costs unless otherwise required by applicable law.

If Cher Pup provides a prepaid return label for a change-of-mind return, the cost of that label may be deducted from the refund where permitted by law. We recommend using a trackable shipping service, as we cannot guarantee receipt of a return package that is lost in transit.

If an item is defective, damaged or incorrect, Cher Pup will cover reasonable return shipping costs or provide another suitable resolution.

Original shipping charges are non-refundable, except where required by applicable consumer law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged in transit or different from what you ordered, contact us at a3260609669@gmail.com as soon as possible. If possible, please contact us within seven days of delivery and include clear photographs of:

• The item

• The damaged or incorrect area

• The shipping package and label

We will review the issue and arrange an appropriate replacement, refund or other resolution. This suggested seven-day contact period does not limit any rights you may have under applicable consumer law.

Sizing and Fit

Please review the size guide and measure your pet carefully before ordering.

Standard, unused items that do not fit may be returned under this policy. Customers are responsible for return shipping and the cost of placing a replacement order unless the incorrect size was sent by Cher Pup.

For your pet’s comfort and safety, please supervise your pet while wearing an accessory and remove it if it becomes damaged or causes discomfort.

Personalized and Custom Items

Products personalized with a pet’s name, made to customer-provided measurements, or otherwise specially customized cannot normally be returned for a change of mind.

However, please contact us if a personalized or custom item arrives damaged, defective or different from the approved order details. Your statutory consumer rights remain unaffected.

A standard Cher Pup design that is handmade after an order is placed is not automatically considered personalized unless it has been made to your individual specifications.

Final-Sale Items and Gift Cards

Items clearly marked “Final Sale” cannot be returned for a change of mind where permitted by applicable law.

Gift cards are non-refundable, except where required by law.

Sale pricing does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive another size or design is to request a return for the original item and place a new order after the return has been accepted.

Order Changes and Cancellations

Because our products are handmade and production may begin shortly after an order is placed, please contact us as soon as possible if you need to change or cancel your order.

We cannot guarantee changes or cancellations after production has begun or the order has been shipped. This section does not limit any mandatory cancellation rights available under applicable consumer law.

European Union and United Kingdom Customers

If your order is delivered to the European Union or the United Kingdom, you may have a statutory right to cancel an eligible online purchase without providing a reason.

You should notify us within 14 days after receiving the item. After notifying us, you generally have another 14 days to send the item back.

Unless the item is defective, incorrect or applicable law requires otherwise, you are responsible for the direct cost of returning the item.

For eligible cancellations, we will refund the purchase price and the cost of standard outbound delivery where required by law. Additional delivery charges resulting from an express or upgraded shipping method are not refundable beyond the cost of standard delivery.

This cancellation right may not apply to items made to your individual specifications or clearly personalized for you.

Nothing in this policy limits your statutory consumer rights.

Refunds

We will notify you after we receive and inspect your return.

If approved, the refund will be issued to your original payment method within 10 business days, subject to any shorter period required by applicable law.

For European Union and United Kingdom cancellations, we may withhold the refund until we have received the returned item or you have provided evidence that it has been sent back, as permitted by law.

Your bank, credit card provider or payment service may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at a3260609669@gmail.com.

Contact Us

For questions about returns, refunds or damaged orders, please contact:

Cher Pup Customer Care
Email: a3260609669@gmail.com
Website: www.cherpup.com