Shipping Policy

All orders are carefully prepared and processed within 1–3 business days after payment confirmation.
Since many Cher Pup products are designed with care and attention to detail, please allow additional processing time during peak seasons, holidays, or periods of high order volume.
If there is any significant delay with your order, we will notify you via email as soon as possible.

Delivery time is typically 7–14 business days depending on your destination and local shipping conditions.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
Please allow 1–2 business days for tracking information to become active after shipment.
If you have any questions about your order or tracking status, our support team is always happy to help.

Cher Pup currently ships to customers in:

We are continuously working to expand our shipping destinations so more pets and their families can enjoy Cher Pup products.

Shipping costs are calculated automatically at checkout based on your selected items and delivery address.

To view your shipping options and rates, simply add your favorite Cher Pup products to your cart and enter your shipping information at checkout.

Cher Pup Limited operates as the merchant of record for all orders placed through our website.

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